This idea may be too big for 1 person to decide, it probably needs multiple high staff members to discuss it
What if we could rate staff members? with a 1-5 stars system, or a thumbs up/down, and give a description of why we gave that rating.
-if a staff member helps me without being rude/slow/etc, I can give him a high rating (or a thumbs up)
-if a staff member is being rude/ignores/etc, y..
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