Suggestion #14585

Report Response Majors

A must suggestion imo. I feel that staff responses on reports are not adequate. Speaking from my own personal experiences so far as someone who have been a frequent reporter; from chat reports to bug, but most of the time I did not get the response I was looking for or felt that some action must have been taken when not. Not sure if ‘Chat Harassment’ has any rule of its own in EC but if not, kindly consider it. Name calling and Chat Harassment must be treated the same. (Chat Harassment: here, deliberate disturbing a player with actions regarded as trolling which can result in disturbance to the victim in any way.) In one of my previous reports, I have mentioned this but it was permanently closed with no proper action taken.
For bug reports the follow ups are not satisfactory till the end of the report. First follow ups are serious but it later becomes lenient too before being left unresponsive. When I reopened my bug report to share a word, i was left unresponded for more than a week (still did not get a response btw.)
I would suggest that you should get a certain team of staffs to only handle player reports, suggestion or anything website related if y’all don’t have any, yet. If there’s any, kindly have them respond better. Improve the report response system, because it’s actually needed at this point.