Believe I have been IP banned but not sure why.

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DonS6811
Posts: 1
Joined: Mon Aug 06, 2018 9:06 pm

Mon Aug 06, 2018 9:09 pm

I believe I have been IP banned but am not sure why. I connected to my phone and logged on and it worked but it will not work on my normal IP address. I do not know why I have been IP banned or how to appeal it as in Ban Appeals there is no option to select (only InGame account, Discord account and Forum account).

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LightWayUp
Posts: 1533
Joined: Wed Sep 14, 2016 2:21 pm
Contact:

Tue Aug 07, 2018 5:35 am

If you're banned ( both user ban or IP ban ), you need to make a ban appeal under the in-game appeal category.

However, the leaderboard page indicates that you're not banned ( at least for the username DonS6811 ). How does it "not work" on your normal IP address? What message does it tell you?

If you do believe your IP is blacklisted without proper reasons, please submit a support ticket for banned IP/Blacklisted IP.

alek00777
Posts: 138
Joined: Sat Apr 29, 2017 6:24 pm

Fri Aug 10, 2018 11:30 am

Well i do not think u ip banned

if it says that u benned u banned on all the devices
Or try to restart ur rputer so that the proxy will refresh

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ElectroFury
Posts: 98
Joined: Wed Jun 07, 2017 9:16 pm

Sun Oct 07, 2018 5:59 pm

Hello DonS6811..

I suggest you to wait until a staff member screenshres you to get a 100% solid proof that you are an innocent.

Cheers..
ElectroFury

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